The store, a well-known, though largely avoided piece of ^C1 folklore, added a mark-up of one thousand percent on his three items. "We want our customers to be satisfied," Harold’s wife Gertrude insisted. "About a year ago, some guy wanted a left-hand thread bolt. All we had were right-hand threads." "I hate to lose a customer," Harold said of the incident. "Sure, we charge a lot, but if you want a pack of gum, a kitchen sponge, or an inset Phillips-head machine bolt, we got them."